Terms and Conditions

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Terms and Conditions:

Use of our services constitutes acceptance of these terms and conditions.

Payments

Can be made with check (payable to lonestar maids at the time of arrival or with credit card. If paying with credit card, please pay through the invoice that will be emailed and check “save card on file”.  Cleanings will not be performed if payment is not received by the start time of your cleaning.  

Cancellations 

Please provide at least 48 hours’ notice for all canceled appointments. A $50 cancellation fee will be charged for all cancellations with less than 48 hours’ notice.

Skipped cleanings

For bi-weekly customers, you will be charged our monthly rate for 1 skipped cleaning. For 2 or more consecutive skipped cleanings you will be charged our one-time cleaning rate.  For monthly customers, you will be charged our one-time cleaning rate for 1 or more skipped cleanings. This is to account for the additional time it will take to clean your home.

Lock out policy

Please be sure we can enter your home, either by leaving a key, a code, or leaving a door open. If we arrive for a scheduled service to find we are unable to access your home, a lock out fee of $50 will be charged.

Rate Changes

This is only an estimate. Lonestar maids reserves the right to reevaluate rates at any time based on the amount of time it is taking to perform our services in order to meet our client's standards. 

We monitor the actual cleaning time after the second cleaning and occasionally thereafter.  [Your Company Name] will contact the customer to discuss possible price or service revisions if the cleaning time differs from the original estimate.   

Other

Please be advised we don’t dust the fronts of flat screen tv's in order to avoid scratching.

If we see a potential breakage happening, we will avoid cleaning areas or things that could potentially break. (ex. china, knick knacks on a shelf, etc.)

We will only microfiber wet wipe flat surfaces furniture with 6 or fewer items. We will still microfiber dust flat surfaces but with surfaces with 6 or more items it adds a lot more time to the cleaning and it's hard to estimate the extra time/cost when giving the original estimate.

Areas with excessive knickknacks/items or wall picture frames will not be moved or dusted in order to stay within the allotted time and save you additional money.

Due to liability and performance concerns we only use our own supplies (except toilet brush which we ask our customers to provide) and equipment. We use industry standard equipment and eco-friendly cleaning chemicals that will ensure your home is cleaned to your satisfaction.

On the Day of Cleaning:

We ask our customers to provide their own toilet brush for sanitary reasons.  We provide all other supplies and necessary equipment. 

Please leave us ample room to be able to clean countertops, furniture, and floors by picking up excessive items (i.e., clothing, toys, personal care, etc.).  We ask this to ensure that your home is thoroughly cleaned in the time that is allotted.